Privacy Policy

Last updated: June 2026

The Cloud One Group Limited (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This policy sets out how we collect and use any personal information you provide to us. Please read this carefully.

1. Who We Are

The Cloud One Group Limited is a company registered in England and Wales (Company No. 01827239), with a registered office at 24 Proctor Street, Birmingham, B7 4EE. We provide professional audio visual production, equipment hire and event services.

2. Information We Collect

We may collect the following personal information:

• Name, email address and telephone number when you complete our contact form or enquiry form
• Company name and event details when requesting a quote
• Technical usage data (browser type, pages visited) via Google Analytics, only where you have consented to analytics cookies. This data is aggregated and does not identify you personally.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiries and provide quotes
• Manage and deliver event production services
• Send you relevant information about our services where you have consented
• Improve our website and services

4. Data Sharing

We do not sell, rent or trade your personal information. We may share your data with trusted third-party service providers who assist us in operating our business (such as email services, and Google Analytics for anonymised site-usage statistics where you have consented), subject to appropriate data protection agreements. We will not share your data for marketing purposes without your consent.

5. Data Retention

We retain personal data only for as long as is necessary for the purposes it was collected and in accordance with applicable law. Enquiry data is typically retained for up to 3 years.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Lodge a complaint with the Information Commissioner's Office (ICO)

7. Cookies

Our website uses cookies to improve user experience and analyse site traffic. We obtain your consent before placing any non-essential cookies. You can review what we use and manage your preferences at any time on our Cookie Policy page.

8. Contact Us

If you have any questions about this policy or wish to exercise your rights, please contact us:

The Cloud One Group Limited

24 Proctor Street, Birmingham, B7 4EE

Email: info@cloudone.net

Tel: 0121 333 7711